Legal & Policies
These documents describe how MakeChapa handles your data, your money, our fees and your safety.
Terms of Service
The agreement between you and MakeChapa: our marketplace role, commission, VAT treatment, processing fees, taxes, refunds and disputes.
v2026.1 · effective 2026-08-10
Fee & Pricing Policy
Exactly what MakeChapa charges: a 10% commission on the project value, the Chapa processing fee passed through at cost, and how VAT will be treated.
v2026.1 · effective 2026-08-10
Privacy Policy
What personal and tax data we collect, why we hold it, how long we keep it, and the choices you have.
v2026.1 · effective 2026-08-10
Freelancer Agreement
The agreement every freelancer accepts before working on MakeChapa, including the tax section you must confirm during onboarding.
v2026.1 · effective 2026-08-10
Client Payment Terms
How clients fund contracts, what escrow protects, the fees you pay, and how refunds and disputes work.
v2026.1 · effective 2026-08-10
Affiliate Programme Terms
How the MakeChapa referral reward works: who can join, what triggers the one-time 10% reward, how it is paid, and what voids it.
v2026.1 · effective 2026-08-10
Security Overview
v1 · updated 7/28/2026